Return policies
Customer
information for return management
Return Policies for products bought at
Phonetastik GmbH
Each return
must include a delivery note with a short fault description if it doesn’t the
return won’t be accepted and it will be returned to sender because we cannot
process your return without any information.
For every
return check if the product is a product from Phonetastik GmbH and remove any
third party label this is the only way to ensure seamless processing.
If the
product is packed in blister packaging, it must also be returned with the
blister packaging. The packaging must be in the same condition as it was sent.
No third party labels must be
affixed to the packaging.
Service
center goods are covered by a 3 month warranty.
Service
center goods from LG and Samsung must be tested for full functionality prior to
installation.
The
warranty coverage for service center goods does not apply after installation
and adhering of the product, as we cannot file a warranty claim to the
manufacturer because of their regulations.
Apple compatible screen units are covered by a 6 month warranty (damaged
displays (e.g. deep scratches, torn flex cables, etc. …) will not be accepted).
In general, no warranty claim shall apply in the event of faulty installation
of spare parts or in the event of personal negligence.
Examples
for denied returns
The
following image shows an LCD flex cable that has been damaged by too much
pressure
Flex cable
that has been damaged during installation
The following
images show a screen damaged by personal negligence
This caused a rupture in the screen
Third party
labels damage blister packaging